Terms and Conditions

Terms and Conditions

Once the registration process is complete, an email will be sent to you including the student’s username and a temporary password, and instructions on how to log in. Typically, this email is sent out within 24 hours of registration.

  • Students have 4 months to complete their courses.
  • If not completed, they have the option to pay for course extensions.
  • They are only allowed one extension of one month.
  • This month has an additional charge of $200

Refund Policy: EduOnline ONLY issues refunds within the first 24 hours of registration, counted from the time the Welcome Package is sent to students. In case of withdrawing within the first 24 hours, the $100 non-refundable administration fee will not be refunded since, within hours of enrollment, our administration undertakes many tasks including activating the student account, completing the enrollment, contacting the teacher, establishing electronic/physical files, tracking the enrollment for Ministry purposes, etc. Even if the student does not begin the course, the preliminary work in our office will be completed.

Student’s responsibility:

1. Attendance: You do not have to come to our location but, yes, our online program requires attendance in our web classrooms.

You need to contribute to your online classroom discussions and communicate with your instructor/ classmates on a regular basis. This will vary depending on the course and the teacher.

Your login dates, times, and the areas of the course that you visit are logged. Your teacher will clarify what is required of you in terms of course participation.

A minimum of 5 times per week participation in your class is required. This includes:

  • As you go over lessons to learn your new topic.
  • As you go over activities to finish the posted assessments.
  • As you work on evaluations (assignments, tests, etc.)
  • As you review materials and posted items by teacher and classmates.
  • As you participate in class discussions (at least once a week).
  • If students are not active, do not participate regularly, and submit their assignments on time, the school has the authority to drop them from the course with no refund.

2. Internet Connection: You need to have a stable connection to the Internet through an Internet Service Provider (ISP). Arranging and maintaining an Internet connection is the student’s responsibility. In most cases, no special hardware or software is required. Courses that require additional software provide links to these applications and there is no associated cost.

3. Planning: The course outline indicates that the course will take 110 hours and highlights the breakdown of each unit. Please keep in mind that the 110 hours reflect the number of hours a student may spend on the lessons and activities and do not include additional time students may take to complete assignments or prepare for tests or examinations.

4. What happens if I have to withdraw?

You need to notify our office by email that you wish to withdraw from one or all of your courses. The office will confirm the accuracy of the email with you and your parent/ guardian when needed.

5.Full Disclosure:

The Ministry of Education has a policy of full disclosure. This policy states that all Grade 11 and Grade 12 courses attempted by students must be recorded on Ontario Student Transcripts. Full disclosure does not apply to students in Grades 9 or Grade 10. Any Grade 11 and Grade 12 courses completed, dropped, or failed will appear on a student transcript along with the marks earned in the program.
The full disclosure date will be posted to students each semester. It occurs after the midterm reports have been issued. This means senior students (Grade 11 or Grade 12) have until the posted date to withdraw from a course without it showing up on their transcript.

The withdrawal date will be sent to each student through email depending on the start of the course.

6.Final Examination:

Final evaluation (30%) takes place towards the end of the semester, after completion of ALL Assessments and Evaluations, and provides the final opportunity for students to demonstrate what they know, and the skills they have learned, based on the overall expectations.

The summative evaluation will consist of a Final Exam (%30), which will be written, IN PERSON

  • Proctor supervision may apply for students outside Ontario.
  • Parents/Relatives of the student writing the exam are not permitted to proctor the final exam.

Awarding of Course Credit: Students who demonstrate evidence of achievement of overall expectations, and earn a mark of 50% or greater, will earn one credit for the course with the following exception:

Students who do not pass the final exam (earn a mark lower than %50 on the exam) will not earn their credit regardless of their mark.

7. How will I communicate with my teachers?

EduOnline has highly qualified instructors who are dedicated to helping our students achieve their goals. You will be able to contact your teachers via email, phone calls (arranged by the school), and chat messages within our Moodle website.

8. Privacy and security:
You are only able to enter a course with a password and login, which is assigned at registration and private to the user. No personal information is accessible to anyone else. Privacy is governed in the same way as it is in the regular day school program.

9. Identification requires (if registered through the website)
All students who take this course:

Based on the Ministry of Education Ontario and the School Board’s requirements, EduOnline requires your Identification document.

In order to complete the requirement, we kindly ask you to send us a photo of yourself holding your ID and a color copy of your ID. Please note ID MUST be government-issued (Passport, Permanent Resident Card, or Birth Certificate)

You can send these documents as an attachment to a word document to: